Frequently Asked Questions

1. Can I return my order?
Yes – within 30 days of delivery if unused and in original condition.

2. Do you ship internationally?
Yes, we ship to most EU countries and worldwide.

3. How do I track my order?
You’ll receive an email with your tracking number after dispatch.

4. What if my order is damaged?
Contact us within 7 days at nicolettegelle7833@gmail.com with photos of the damage.

5. Are your prices VAT included?
Yes, all prices include VAT as required by Luxembourg law.

6. How fast do you reply to emails?
We aim to respond within 24 hours on business days.